Effective Date: August 8, 2023
Last Updated: September 28, 2024
ARTICLE 1: Purpose
These « Terms of Use » aim to provide the legal framework for the use of the Sierraonshop website (accessible at https://sierraonshop.com/) and its services. This contract is entered into between:
- The website manager, hereinafter referred to as « the Publisher »,
- Any individual or legal entity wishing to access the site and its services, hereinafter called « the User ».
All Users must accept these general terms; accessing the site signifies acceptance of these terms.
ARTICLE 2: Legal Notices
The website https://sierraonshop.com/ is published by Sierraonshop, a micro-enterprise registered in France under the SIREN number 94903923400016, operating as a sole proprietorship in accordance with French commercial regulations. Our headquarters are located in Isère, France. For any inquiries, you can contact us at contact@sierraonshop.com. The site is hosted by Hostinger International Ltd., a private limited liability company registered in Cyprus, with the registered address at 61 Lordou Vironos Str., 6023 Larnaca, Cyprus. For more information, you can visit their website at https://www.hostinger.com or contact their customer service at support@hostinger.com.
ARTICLE 3: Access to Services
The User has access to the following services:
- Trading courses in PDF format.
- Downloadable charts in .cht format.
Access to the site is free and available worldwide to any User with an Internet connection. All costs incurred by the User to access the service (computer equipment, software, Internet connection, etc.) are borne by the User. The User is solely responsible for the proper functioning of their computer equipment and Internet access.
ARTICLE 4: Age Restriction
The sale of products and access to services on this website are strictly reserved for individuals who are at least 18 years old or have reached the age of majority in their country of residence, if higher. By accessing or using the website, the User affirms and guarantees that they meet the applicable age requirements. Users under 18 years old (or the age of majority in their jurisdiction) are expressly prohibited from accessing, using, or purchasing products or services on the website.
ARTICLE 5: No Refund Policy
Due to the nature of digital products and the inherent risks associated with their distribution, including issues of intellectual property protection and security, all sales of digital goods on this site are final and non-refundable. Once the purchase is made, the User gains immediate access to the content, making it impossible to guarantee that the product has not been copied, shared, or otherwise misused. Therefore, refunds are not authorized under any circumstances, including claims of dissatisfaction. By making a transaction, the User expressly acknowledges and accepts this policy, waiving any right to request a refund or chargeback. This policy is in place to protect the integrity of the content and prevent abuse or fraudulent refund requests.
Customer satisfaction is our top priority. To avoid any misunderstanding or disappointment regarding our products, we strongly encourage our customers to contact us with any questions or concerns before making a purchase. If you have any doubts or questions about any of our products, please do not hesitate to contact us via the contact form located in the header at the top of our website. We are committed to providing prompt and comprehensive responses, typically on the same day, to ensure that you have all the necessary information to make an informed decision. Our team is here to assist you and ensure that our products meet your expectations before you commit to a purchase.
ARTICLE 6: User Responsibility
The User is responsible for the risks associated with the use of their login credentials. Any use of the site by the User that would directly or indirectly cause damage must be subject to indemnification in favor of Sierraonshop. The User agrees to maintain respectful communication towards others and the law when communicating or expressing opinions on the site.
ARTICLE 7: Publisher Responsibility
Any server or network malfunction cannot hold Sierraonshop liable. Access to the site's services may be interrupted, suspended, or modified at any time without notice for maintenance reasons or otherwise. The User agrees not to claim compensation for the interruption, suspension, or modification of this agreement.
ARTICLE 8: Intellectual Property
All content available on this website, including but not limited to logos, texts, graphic elements, videos, and downloadable materials, is the exclusive property of Sierraonshop and is protected by applicable intellectual property laws, including but not limited to the French Intellectual Property Code and international copyright treaties. Any unauthorized reproduction, distribution, modification, or public display of this content, in whole or in part, is strictly prohibited without the prior written consent of the Publisher. Users are granted a limited, non-transferable, and revocable license to use the content solely for personal and non-commercial purposes. Any commercial use, including redistribution or resale, is expressly prohibited and may result in legal action, including claims for damages and injunctive relief.
ARTICLE 9: Personal Data
The information requested during registration on the site is necessary and mandatory for creating the User's account. In particular, the email address may be used by the site for administration, management, and service animation. The site ensures the collection and processing of personal information for the User in compliance with privacy.
ARTICLE 10: Payment Service Provider
All financial transactions conducted on this site are securely processed through Stripe, an external third-party payment service provider. Sierraonshop does not store, access, or process your credit or debit card information. Stripe is solely responsible for the encryption, security, and processing of all payment-related data and adheres to strict international standards for privacy and data security. By using our website, you agree to Stripe's Terms of Service and Privacy Policy, which govern the collection and protection of your payment information. It is the User's responsibility to read carefully and ensure they fully understand and accept Stripe's policies before making a transaction. Sierraonshop disclaims any liability for issues arising from Stripe's services, including but not limited to security breaches or payment processing errors.
In response to customer demand, Sierraonshop offers an installment payment option through the third-party service provider Partial.ly for certain products. Installment payments are typically structured into three equal monthly installments. Please note that additional fees of approximately 2% may apply to the total price for using this installment payment option, which will be clearly indicated on Partial.ly's payment page. No such fees are charged for single and full payments. The availability of installment payments is limited to certain products, and not all items in the store are eligible. By opting for an installment payment plan, you agree to Partial.ly's Terms of Service, which govern the installment payment process. Sierraonshop assumes no responsibility for issues related to Partial.ly's services, and users are encouraged to carefully read all relevant terms and conditions before making a purchase.
ARTICLE 11: Financial Disclaimer
Trading and investing inherently involve significant risks, including the possibility of substantial financial losses. The information, strategies, and content provided on this site are based on the Publisher's personal experiences and are offered strictly for educational and informational purposes. Under no circumstances should this content be interpreted as professional financial advice, investment recommendations, or a guarantee of success. Sierraonshop disclaims all liability for any outcomes, including financial losses, resulting from the use of the information or materials available on the site.
Users are solely responsible for conducting their own research and due diligence before making any financial decisions. Trading and investing require a thorough understanding of market dynamics and should be approached with caution, especially by individuals with limited experience. It is strongly recommended to consult a licensed financial advisor or other qualified professionals before engaging in trading or investment activities. The capital you commit to trading should be money you can afford to lose, as there is no guarantee of profit. By using this site, you acknowledge and accept these risks and agree that Sierraonshop cannot be held responsible for any unfavorable outcomes.
ARTICLE 12: Governing Law and Jurisdiction
These terms are governed by French law. In the event of a dispute and in the absence of an amicable agreement, the matter will be brought before the French courts.
Contact: contact@sierraonshop.com