Effective Date: August 8, 2023
Last modification : Septembre 28, 2024

ARTICLE 1: Purpose 

The present “terms and conditions of use” aim to provide a legal framework for the use of the sierraonshop website (accessible at https://sierraonshop.com/) and its services. This contract is entered into between:

• The manager of the website, hereinafter referred to as “the Publisher”,
• Any individual or legal entity wishing to access the site and its services, hereafter referred to as “the User”. All Users must accept these terms and conditions; accessing the site signifies acceptance of these conditions.

ARTICLE 2: Legal Notice 

The website https://sierraonshop.com/ is published by Sierraonshop, a micro-enterprise registered in France under the SIREN number 94903923400016, which operates as a sole proprietorship in accordance with French business regulations. Our headquarters are located in Isère, France. For any inquiries, you can contact us at contact@sierraonshop.com. The website is hosted by Hostinger International Ltd., a private limited company registered in Cyprus, with a registered address at 61 Lordou Vironos str., 6023 Larnaca, Cyprus. For further information, you can visit their website at https://www.hostinger.com or reach their customer support at support@hostinger.com.

ARTICLE 3: Access to Services 

The User has access to the following services:

• Trading courses in PDF format.
• Download of charts in .cht format. Access to the site is free and available anywhere to any User with an internet connection. All costs related to access, whether they are hardware, software, or internet access fees, are exclusively the responsibility of the user. They are solely responsible for the proper functioning of their computer equipment and their internet access.

ARTICLE 4: Age Restriction 

The sale of products and access to services on this website are strictly limited to individuals who are at least 18 years of age or the age of majority in their jurisdiction of residence, whichever is higher. By accessing or using the website, the User affirms and warrants that they meet the applicable age requirement. Users under the age of 18 (or the age of majority in their jurisdiction) are expressly prohibited from accessing, using, or purchasing any products or services on the website.

ARTICLE 5: No-Refund Policy 

Due to the nature of digital products and the inherent risks associated with their distribution, including issues of intellectual property protection and security, all sales of digital goods on this website are final and non-refundable. Once a purchase is completed, the User is granted immediate access to the content, making it impossible to guarantee that the product has not been copied, shared, or otherwise misused. As such, refunds are not permitted under any circumstances, including claims of dissatisfaction. By completing a transaction, the User expressly acknowledges understanding and accepting this policy, waiving any right to request a refund or chargeback. This policy is in place to protect the integrity of the content and prevent misuse or fraudulent refund requests.

Customer satisfaction is our top priority. To avoid any misunderstandings or disappointment with our products, we strongly encourage our customers to reach out to us with any questions or concerns before making a purchase. If you have the slightest doubt or query about any of our products, please don’t hesitate to contact us through the contact form located in the header at the top of our website. We are committed to providing prompt and thorough responses, typically within the same day, to ensure you have all the information you need to make an informed decision. Our team is here to assist you and ensure that our products meet your expectations before you commit to a purchase.

ARTICLE 6: User’s Liability

The user is responsible for the risks associated with the use of their login credentials. Any use of the site by the User that directly or indirectly results in damage must be compensated for the benefit of sierraonshop. The User commits to maintaining respectful comments towards others and the law when communicating or giving opinions on the site.

ARTICLE 7: Publisher’s Liability 

Any server or network malfunction cannot hold sierraonshop liable. Access to the site’s services may be interrupted, suspended, or modified at any time without notice for maintenance or any other case. The user agrees not to claim any compensation following the interruption, suspension, or modification of this agreement.

ARTICLE 8: Intellectual Property 

All content available on this website, including but not limited to logos, texts, graphical elements, videos, and downloadable materials, is the exclusive property of Sierraonshop and is protected under applicable intellectual property laws, including but not limited to the French Intellectual Property Code and international copyright treaties. Any unauthorized reproduction, distribution, modification, or public display of this content, whether in part or in whole, is strictly prohibited without prior written consent from the Publisher. Users are granted a limited, non-transferable, and revocable license to use the content solely for personal, non-commercial purposes. Any commercial use, including redistribution or resale, is expressly forbidden and may result in legal action, including claims for damages and injunctive relief.

ARTICLE 9: Personal Data 

The information required when registering on the site is necessary and obligatory for the creation of the User’s account. Specifically, the email address may be used by the site for administration, management, and the animation of the service. The site ensures the User a collection and processing of personal information with respect for privacy.

ARTICLE 10: Payment Service Provider 

All financial transactions conducted on this site are securely processed through Stripe, an external third-party payment service provider. Sierraonshop does not store, access, or process your credit or debit card information. Stripe is solely responsible for the encryption, security, and handling of all payment-related data, and adheres to stringent international standards in privacy protection and data security. By using our website, you agree to Stripe’s terms of service and privacy policy, which govern the collection and protection of your payment information. It is the User’s responsibility to review and ensure that they fully understand and accept Stripe’s policies before proceeding with any transaction. Sierraonshop disclaims any liability for issues arising from Stripe’s services, including but not limited to security breaches or payment processing errors.

In response to customer demand, Sierraonshop offers an installment payment option via the third-party service provider Partial.ly for select products. Installment payments are generally structured into three equal monthly installments. Please note that an additional fee of approximately 2% may apply to the total price for using this installment option, which will be clearly indicated on partia.ly checkout page. No such fees are charged for single, full payments. The availability of installment payments is limited to specific products, and not all items in the store are eligible. By opting for an installment plan, you agree to Partial.ly’s terms and conditions, which govern the installment payment process. Sierraonshop assumes no responsibility for issues related to Partial.ly’s services, and users are encouraged to review all relevant terms and conditions prior to making a purchase.

ARTICLE 11: Financial Non-Liability Clause 

Trading and investment inherently carry significant risks, including the potential for substantial financial losses. The information, strategies, and content provided on this site are based on the Publisher’s personal experiences and are offered strictly for educational and informational purposes. Under no circumstances should this content be interpreted as professional financial advice, investment recommendations, or a guarantee of success. Sierraonshop disclaims all liability for any outcomes, including financial loss, that may arise from the use of the information or materials available on the site.

Users are solely responsible for conducting their own research and due diligence before making any financial decisions. Trading and investment require a thorough understanding of market dynamics and should be approached with caution, particularly by individuals with limited experience. It is strongly recommended to consult with a licensed financial advisor or other qualified professionals before engaging in any trading or investment activities. The capital you commit to trading should be money you can afford to lose, as there is no guarantee of profit. By using this site, you acknowledge and accept these risks and agree that Sierraonshop cannot be held liable for any adverse outcomes.

ARTICLE 12: Applicable Law and Jurisdiction 

These conditions are governed by French law. In the event of a dispute and in the absence of an amicable agreement, the dispute will be brought before the French courts.

contact : contact@sierraonshop.com